Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation.įull refund only applies to switching orders. After that time, the order is locked for processing and can no longer be cancelled. Your order is only eligible to be cancelled and modified within 02 hours of placing the order. We’ll confirm once the modification or cancellation has been made. If you change your mind about your purchase, please sending us an email to provide your order number and the modification you would like to make. Please send some pictures as proof, which includes: The length of the insole measured by a ruler (as the image below) Photo measure the size of the product with a ruler. Picture of the wrong product you received Please send some pictures as proof, which include: Otherwise, we cannot provide return/replacement items. Please note that all required pictures must be sent.
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT? If your claim is approved, we will provide you with a return address. If you need to exchange it for the same item, send us an email at Our customer service team will review your claim. We only replace items if they are defective or damaged or our faults in production and shipping. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at or missing refunds (if applicable) There is often some processing time (5 business days) before a refund is posted.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. Our policy lasts 3 days from arrival date. Please be informed that you have to pay the return shipping fee. Please contact our support team via more information. To complete your return, we require a receipt or proof of purchase. Item(s) must be returned together with proof of purchase. We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. Hence, please allow the 20% difference between advertised images and the actual item you received. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Please be informed that our products are customized and manufactured under market demand thus, they are not always available items. Any defects or errors on our part will result in a replacement at no charge.ĭue to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc. We stand behind the quality of our products and guarantee our workmanship. By placing an order, you have confirmed that you have read, understood and accepted these following policies.
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